English for Customer Care - Mittelstufe B1/B2
Lehrbuch: „English for Customer Care“ (Cornelsen, new edition 2013, ISBN: 9783464203378)
This is an ideal course for people who need to communicate with customers effectively and politely in English – over the phone, in person, or in writing. It will provide you with the right tools to successfully deal with customers and is based on the book „English for Customer Care“ (2013), B1-B2. In the book and accompanying audio CD, you’ll practice using the appropriate tone when speaking to customers directly, when working in a call center, and when communicating by email or letters in a variety of business sectors. We also look at the right way to handle complaints and customer feedback.
|Christa Burkhardt, Englischdozentin M.A.|